ge33 Privacy Policy

1. Introduction

ge33 ("we", "us", "our") operates the online gaming platform accessible at ge33.win (the "Platform"). We understand that you are entrusting us with personal information when you register and use our services, and we take that responsibility seriously.

This Privacy Policy sets out in clear terms what personal data ge33 collects from you as a Malaysian player, how that data is processed, who it may be shared with, how long it is retained, and what rights you have in relation to your information. This Policy should be read alongside the ge33 Terms and Conditions, which together govern the overall relationship between you and the Platform.

By creating a ge33 account or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any aspect of this Policy, you should not use the Platform.

2. Data Controller

ge33 is the data controller responsible for the personal information collected through the Platform. As data controller, ge33 determines the purposes and means by which your personal data is processed.

For all data protection queries, requests to exercise your data rights, or concerns about how your information is handled, you may contact the ge33 Data Protection team at: [email protected]. ge33 aims to acknowledge all data-related requests within 5 business days.

3. Personal Data We Collect

ge33 collects personal data through multiple channels in the ordinary course of operating the Platform. The categories of data collected include:

3.1 Registration Data. When you create a ge33 account, we collect your full legal name, date of birth, residential address (including city — which for many of our players is Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, or Bangsar), email address, and mobile phone number.

3.2 Identity Verification Data. As part of our Know Your Customer (KYC) process, ge33 collects copies of identity documents — typically your Malaysian identification card (MyKad) or passport — and may collect a selfie or other biometric verification data to confirm that the document belongs to you.

3.3 Financial Data. ge33 collects records of all deposits, withdrawals, and wager transactions processed through your account. We do not store full payment card numbers. For Touch n Go eWallet, Boost, and bank transfer transactions, we retain the transaction reference, amount, date, and associated account identifier for regulatory compliance purposes.

3.4 Usage and Technical Data. When you access the Platform, ge33 automatically collects technical data including your IP address, device type and operating system, browser type and version, session timestamps, pages viewed, and game interactions. This data is collected through cookies and similar technologies as described in Section 7.

3.5 Communications Data. Records of communications between you and ge33 customer support — whether through live chat, email, or other channels — are retained as part of your account record.

3.6 Responsible Gaming Data. Where you utilise responsible gaming tools such as deposit limits, self-exclusion, or cooling-off periods, ge33 records these settings and their activation history as part of our regulatory and player protection obligations.

4. How We Use Your Personal Data

ge33 uses the personal data described above for the following purposes:

• Account Management: To create, maintain, and administer your ge33 account, verify your identity, and manage your login credentials and security settings.
• Service Delivery: To enable you to access casino games, sportsbook services, and all other Platform features, including processing your deposits and withdrawals through your chosen payment method.
• Regulatory Compliance: To meet our obligations under applicable gaming regulations, anti-money laundering (AML) legislation, and related financial crime prevention requirements. This includes filing reports with regulatory authorities where legally required.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, account takeovers, identity theft, money laundering, and other prohibited conduct on the Platform.
• Responsible Gaming: To monitor account activity for indicators of problem gambling behaviour, to administer self-exclusion and limit settings you have applied, and to communicate with you about responsible gaming tools where appropriate.
• Customer Support: To respond to your queries, complaints, and requests, and to maintain records of support interactions for quality and training purposes.
• Platform Improvement: To analyse aggregate usage patterns, identify technical issues, test new features, and improve the overall ge33 player experience. This analysis is conducted on anonymised or pseudonymised data wherever possible.
• Marketing Communications: Where you have provided consent, to send you information about ge33 promotions, bonuses, and relevant offers. You may withdraw consent to marketing communications at any time by contacting support or using the unsubscribe link in any marketing email.

5. Legal Basis for Processing

ge33 processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to provide you with the services described in the ge33 Terms and Conditions, including account management, payment processing, and game access.
• Legal Obligation: Processing is required to comply with anti-money laundering regulations, gaming licence conditions, tax reporting obligations, and other applicable legal requirements.
• Legitimate Interests: Processing is necessary for ge33's legitimate interests in preventing fraud, maintaining platform security, improving services, and managing business operations, where these interests are not overridden by your data protection rights.
• Consent: For marketing communications and certain cookie-based tracking, we rely on your consent. Consent can be withdrawn at any time without affecting the lawfulness of processing based on consent before its withdrawal.

6. Data Sharing and Disclosure

ge33 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. Your data may be shared in the following circumstances:

• Payment Processors: Transaction data is shared with payment service providers including Touch n Go eWallet (TnG Digital Sdn Bhd), Boost, Maybank, CIMB, and Public Bank, solely to process the transactions you initiate.
• Game Providers: Limited technical data (such as session tokens and bet outcomes) is shared with licensed game studios to enable game functionality. These providers are contractually bound to data protection standards.
• Regulatory and Law Enforcement Authorities: ge33 will disclose personal data to regulatory bodies, law enforcement agencies, or courts where required to do so by applicable law, court order, or to report suspected financial crime.
• Service Providers: ge33 engages third-party service providers for functions including IT infrastructure, KYC verification, customer support platforms, and fraud detection. All such providers are subject to data processing agreements that restrict their use of your data to the purposes for which it was shared.
• Corporate Transactions: In the event of a merger, acquisition, or restructuring of ge33's business, your personal data may be transferred to the acquiring entity as part of that transaction, subject to equivalent data protection commitments.

7. Cookies and Tracking Technologies

ge33 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device by the Platform that enables us to recognise your browser on subsequent visits.

ge33 uses the following categories of cookies:

• Strictly Necessary Cookies: Required for the Platform to function. These include session cookies that maintain your logged-in state. These cookies cannot be disabled without preventing core Platform functionality.
• Performance and Analytics Cookies: Used to measure how the Platform is used, identify popular content, and detect technical errors. Data collected by analytics tools is aggregated and anonymised.
• Functionality Cookies: Used to remember your preferences — such as language settings — to provide a more personalised experience.
• Targeting and Marketing Cookies: Used with your consent to deliver relevant promotional content on the Platform and to measure the effectiveness of marketing campaigns.

You can manage your cookie preferences through your browser settings. Note that disabling non-essential cookies may affect the performance and personalisation features of the Platform.

8. Data Security

ge33 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and ge33 servers.
• Encryption of sensitive data at rest, including identity documents and financial records.
• Role-based access controls ensuring that ge33 staff access only the personal data necessary for their specific function.
• Regular penetration testing and security audits conducted by independent security specialists.
• Two-factor authentication available to all players for account login security.
• Incident response procedures for managing and reporting data security breaches in accordance with applicable regulatory notification requirements.

While ge33 takes all reasonable steps to protect your data, no internet-based system can be guaranteed to be 100% secure. You are responsible for maintaining the security of your account login credentials and should notify ge33 immediately if you suspect any unauthorised access to your account.

9. Data Retention

ge33 retains your personal data for as long as your account is active and for a minimum period of 5 years following account closure. This retention period is driven primarily by anti-money laundering regulations and gaming licence conditions, which require operators to maintain comprehensive transaction and identity records for regulatory audit purposes.

Marketing preference data and communications records are retained for a period of 3 years following the last interaction, or until consent is withdrawn, whichever is earlier. Technical log data is retained for 12 months.

Where retention beyond these periods is required by a specific legal obligation — for example, where account records are subject to an ongoing regulatory investigation — ge33 will retain the relevant data until that obligation is discharged.

10. Your Data Protection Rights

Subject to applicable law and ge33's legitimate processing purposes, you have the following rights in relation to your personal data:

• Right of Access: You may request a copy of the personal data ge33 holds about you.
• Right of Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data where ge33 no longer has a lawful basis for retaining it. Note that data required for regulatory compliance cannot be deleted during the applicable retention period.
• Right to Restriction: You may request that ge33 restrict processing of your data in certain circumstances — for example, while the accuracy of data is contested.
• Right to Data Portability: You may request your personal data in a structured, machine-readable format where processing is based on consent or contractual necessity.
• Right to Object: You may object to processing based on legitimate interests, including direct marketing.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact ge33 at [email protected]. ge33 will respond to all valid requests within 30 days and will not charge a fee for standard requests.

11. Children's Privacy

The ge33 Platform is strictly restricted to individuals who are 21 years of age or older. ge33 does not knowingly collect personal data from individuals below the age of 21. If you believe that ge33 has inadvertently collected data from an underage individual, please contact us immediately at [email protected] and we will take appropriate steps to delete such data and close any associated account.

12. Changes to This Privacy Policy

ge33 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or Platform functionality. Where changes are material, we will provide advance notice to registered Players via the email address on file or through a prominent notice on the Platform, at least 14 days prior to the changes taking effect.

The "Last Updated" date at the top of this Policy indicates when it was most recently revised. We encourage you to review this Policy periodically to stay informed about how ge33 protects your information.

13. Contact Us

For any questions about this Privacy Policy, to exercise your data rights, or to raise a data protection concern, please contact ge33 through the following channels:

• Live Chat: Available 24/7 from your logged-in account dashboard — the fastest way to reach the ge33 team.
• Email: [email protected] — for data rights requests, complaints, and written correspondence.

ge33 is committed to resolving all data protection queries promptly and fairly. If you are not satisfied with ge33's response to a data protection concern, you may escalate the matter to the relevant regulatory authority under whose oversight ge33 operates.